Skip to content

AstroPro Refund Policy

Last Updated: August 18, 2024

At AstroPro, we strive to provide you with accurate and insightful astrology birth charts and analysis tools in six dimensions. We value your satisfaction and aim to offer a seamless experience with our services. This Refund Policy outlines the conditions and procedures for requesting refunds for subscriptions and other services offered through our web app.

1. Definitions

  • Subscription: Refers to the paid plan that provides access to AstroPro's services.
  • One-Time Purchase: Refers to a single purchase such as a special report or additional feature that does not renew.
  • Refund Request: A request submitted by a user to receive their money back for a subscription or one-time purchase.

2. General Refund Policy

AstroPro offers a variety of subscription plans and services. Please review the specific terms related to each plan or service before making a purchase. Our general refund policy applies as follows:

  • Monthly Subscriptions: Refunds for monthly subscriptions are not typically provided. However, if you encounter any issues with the service, please contact our support team for assistance.
  • Annual Subscriptions: Refunds for annual subscriptions are available within the first 30 days of purchase. If you are not satisfied with our service, you may request a refund within this period.
  • One-Time Purchases: Refunds for one-time purchases such as special reports or additional features are available within 14 days of purchase, provided that the service has not been fully utilized.

3. Paid Subscription Plans

AstroPro offers two paid subscription packages:

  • Standard Package:
    • Monthly Subscription: $9.99/month
    • Yearly Subscription: $7.99/month (billed annually)
  • Premium Package:
    • Monthly Subscription: $19.99/month
    • Yearly Subscription: $14.99/month (billed annually)

4. Eligibility for Refunds

To be eligible for a refund you must meet the following criteria:

  • Timeframe: Refund requests must be submitted within the specified timeframe (30 days for annual subscriptions and 14 days for one-time purchases).
  • Usage: The service must not have been fully utilized. For example, if you have fully accessed a one-time report or feature, a refund may not be provided.
  • Reason for Refund: You must provide a valid reason for requesting a refund such as technical issues, dissatisfaction with the service, or incorrect charges.

5. How to Request a Refund

To request a refund please follow these steps:

  • Contact Support: Reach out to our support team at support@astropro.vn with your refund request. Include your account details, purchase information, and the reason for your refund request.
  • Review Process: Our support team will review your request and may ask for additional information or clarification. Please allow up to 7 business days for us to process your request.
  • Approval: If your refund request is approved, we will process the refund to your original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.

6. Partial Refunds

In certain cases, partial refunds may be granted. For example, if you cancel an annual subscription after 3 months of use, we may provide a prorated refund for the unused months. Other scenarios may include partial access to services or incomplete use of a one-time purchase.

7. Technical Issues

If you experience technical issues that prevent you from accessing our services, please contact our support team. We will work to resolve the issue within 7 business days. If the issue cannot be resolved, you may be eligible for a refund based on the time you were unable to access the service.

8. Non-Refundable Items

Certain items and services are non-refundable. These include:

  • Gift Cards: Gift cards purchased through AstroPro are non-refundable.
  • Promotional Offers: Services purchased through promotional offers or discounts may not be eligible for refunds.
  • Customized Reports: Fully customized astrology reports that have been delivered and accessed are non-refundable.

9. Subscription Cancellations

If you wish to cancel your subscription, you can do so at any time through your account settings. To access your account settings, log in to your AstroPro account and navigate to the settings page. Cancellation will be effective at the end of the current billing cycle. No further charges will be made, but no refunds will be issued for the remaining period of the subscription.

10. Grace Period for Cancellations

If you cancel your subscription before the start of a new billing cycle, your cancellation will be effective immediately and you will not be charged for the upcoming cycle.

11. Dispute Resolution

If you have any disputes regarding refunds, please contact our support team. We will work with you to resolve the issue promptly. If the dispute cannot be resolved through our support team, it will be handled according to our Terms of Service.

12. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

13. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.

By using AstroPro, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing AstroPro!

AstroPro Tools
Professional astrological tool